Core Competencies

Human Innovation Concepts and its founder, Dr. James Leslie, provide Employee Assistance Program (EAP) representation for any size privately owned company and also for government, state and international labor organizations.

With its collaborative team of top-tier healthcare professionals and hand-picked treatment facilities, HIC offers your organization a multi-level approach to identify and resolve issues facing troubled employees through short-term counseling, referrals to specialized professional and certified treatment facilities and proven effective aftercare services which include yoga, meditation and music therapy at our beautiful Lake County officesand on-site seminars at your location customized to address your specific needs.

Utilizing HIC as your EAP representative offers your employees a safe environment on our 24-hour-a-day help line to discuss problems with one of our professional counselors who then make a confidential assessment, and if necessary, refer them to a mental-health professional.

As a certified veteran-owned small business, HIC also serves area veterans suffering from PTSD, substance abuse addictions and additional mental health issues.

HIC has what you need to help increase your organization’s bottom line and improve the quality of your workplace today!

Your employees are valuable resources and HIC will work with your team to help improve their quality of life and workplace efficiency.

EAPs were initially created in response to employer’s concerns about the impact of employee alcohol and drug addiction on bottom-line productivity. EAPs are now designed to address and help solve a wider range of social, physical and psychological issues confronting the workforce today and are an increasingly valuable tool for organizations across the globe. In addition to serving those employees with substance abuse addiction, PTSD and other mental health issues, HIC also offers positive solutions for employees experiencing workplace violence and hostile work environment, stress and personal/family issues that increase absenteeism, negatively impact presenteeism and overall employee productivity and life satisfaction.

“Employees from time-to-time have problems like all human beings and it is incumbent on good organizational policy to provide the resources that will aid employees in overcoming their adversities,” Dr. Leslie said.

Having an EAP is important no matter what size the organization and costs vary for companies depending on its number of employees. And consistent positive outcomes greatly justify costs associated, according to Dr. Leslie and his EAP clients.

According to a 2020 annual Employee Assistance Report by Workforce Outcome Suite, a division of commercial science, EAP counseling significantly improves employee wellbeing, ability to concentrate and productivity.

Study confirms EAP counseling provides return on investment for employers by restoring lost productive work time from employee presenteeism and absenteeism

CHICAGO, September 14, 2020 – Morneau Shepell – a leading global provider of total wellbeing, mental health, digital mental health services and one of the largest U.S. employee assistance program (EAP) providers – and the Employee Assistance Professionals Association (EAPA), today announced the publication of the 2020 Workplace Outcome Suite (WOS) Annual Reports. The results identified work presenteeism as the number one employee issue, both in terms of its negative impact on the workforce, and the extent of improvement after EAP counseling. This issue also translated into the greatest source of cost savings and ROI.

“The results of the 2020 Workplace Outcome Suite confirm that short-term counseling offered through EAPs work very well for employees and employers alike,” said Barb Veder, vice president, global clinical services, research lead and chief clinician, Morneau Shepell. “At a time when employees need convenient and effective support for work and life issues, employers looking for a cost-effective way to both provide this benefit while countering presenteeism and absenteeism should strongly consider an EAP.”

Findings show EAP counseling helps concentration, productivity and more 

After comparing WOS measures at the start of EAP counseling and about three months after counseling ended, the study found:  

  • 56 percent reported that their issue was making it difficult to concentrate on work. After counseling, this was reduced to 28 percent of all cases.
  • 37 percent reported dissatisfaction with life overall, indicating a level of clinical distress. After counseling, the rate was reduced to 16 percent of all cases.
  • 32 percent reported not being engaged in their work. After counseling, the rate of all cases was reduced to 23 percent.
  • 29 percent missed a half day or more of work time. After counseling, this was reduced to just 13 percent of all cases.
  • 22 percent reported feelings of dread when going to the workplace (“workplace distress”). After counseling, this rate was reduced to 13 percent of all cases.

EAP counseling provides positive return on investment (ROI) for employers

The estimated ROI ranged from 3:1 for small size employers, 5:1 for medium size employer and to 9:1 for large size employers  in the United States. The results also found cost savings ranging from about $2,000 to $3,500 per employee from reductions in work presenteeism (87 percent of total return) and absenteeism (13 percent). A break-even 1:1 ROI was possible even at a very low utilization level of just one EAP counseling case per every 100 covered employees.

The findings were generally consistent across client age and sex, region, industry, clinical issue, number of counseling sessions, length of treatment, whether the EAP was provided by an external vendor, internal staff, or a hybrid model.

“EAPA has endorsed and promoted the WOS as a best practice for measuring and evaluating work-related outcomes of employee assistance programs,” said Greg DeLapp, chief executive officer, EAPA. “The WOS offers a standardized approach for the entire industry to use as a way to document the effectiveness and business value of EAP services. We encourage the companies that purchase EAPs and brokers who sell EAP services to support this tool and use it as a way of demonstrating the importance and value of EAP services to their clients.”

The study sample included 35,693 employees with self-reported data collected over a period of 10 years, between 2010 and 2019. A total of 38 different sources provided valid data on all five WOS measures: 20 EAP vendors, 17 employer-based programs and one industry group of external vendors in the United States. Although 26 different countries are represented, 97 percent of the total cases were from three countries: The United States (72 percent), China (22 percent), and New Zealand (3 percent). This report has 11,330 more cases than the last report published in 2019. 

Past Performance:

Harley Davidson, Spirit Aero Systems, IAM, International Labor Organization, National Brewery Association, Southwest Airlines, American/US Airlines.


We appreciate the opportunity to discuss how our EAP and customized seminars might be incorporated with your efforts.




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